TERMS & CONDITIONS

Terms & Conditions

 

Acceptance
These terms and conditions concern the use of any products and/or services provided by On-Track Safety Solutions Ltd. and any affiliations or subsidiaries. These terms must be read in full before accessing our website or using any of our products and/or services.

Disclaimer of Liability
On-Track Safety Solutions shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

 

Terms of Payment
Payment in full is required in advance of receiving access to any of our online course material. All refund and credit requests will be dictated by our refund policy without exception.

 

Return & Refund Policy
Online Training: Refunds are available for unopened online training courses, if requested within 90 days of purchase. If more than 90 days, a digital credit coupon will be issued to the original purchaser. Coupons do not have an expiry date and may be used on one or multiple purchases as needed until the value is used.

 

Safety Products: If for any reason you are not satisfied with your purchase, you can return the item to us within 30 days for a store credit.  Several types of goods are exempt from being returned. Any Customized products with personalized wording and / or Logos cannot be returned. Once your return is received and inspected and the product is still in good condition, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be placed on your account

 

Applicable Laws
Use of this or any affiliated website shall in all respects be governed by the laws of the province of Alberta, Canada, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Provincial courts located in Alberta shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

 

Warranties
On-Track Safety Solutions Ltd. makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website or the contents accessible through the website or any other affiliated or subsidiary website including user areas and course content.

 

Privacy Policy
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.

 

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

 

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

 

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

 

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

 

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

 

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

 

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

 

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

 

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: info@on-tracksafety.com